Major Sports League CSR

SYKES Orem, Utah
sports csr people sports tools mission team customer support drive training brand equal employment opportunity lead
February 28, 2023
Orem, Utah
*Job Summary*

We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service projects for our industry-leading technology clients.*

As a trusted employer, we'll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts. Our team will review your application and be in touch within 48 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Primary Job Responsibilities*
*Support customers of a major North American sports league!*
Drive customer support through phone, chat, and/or email using various different tools
Respond to customer inquiries with a focus on providing a solution to the specific issue
Help customers understand the services offered and discover which features will benefit their needs
Troubleshoot access to online services through password resets
Meet or exceed performance expectations in regard to customer satisfaction and other related metrics/KPIs
*Able to work on-site in Orem, Utah*
You are 18+ years of age
You have a high school diploma or GED
You can pass a criminal background check and drug test (if applicable)
You are eager to advance your career with a reliable company
You work well with a team or independently
Interest or knowledge of sports is a plus!
About the Benefits*
100% Paid Professional Training
Full-time schedule
Employee discounts
Referral bonuses
SitelFit wellness program
Internal mobility (84% of our managers are promoted within)
Heath benefits, including:
Employee Assistance Program (EAP)
401K retirement plan with company match
Paid Time Off
Your Impact at Sitel Group*

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Commitment to Ethics and Equal Employment Opportunity: Sitel Group, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Sitel Group is proud to be an equal employment opportunity employer. Sitel Groups is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Major Sports League CSR - Orem, UT*

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