Customer Engagement Specialist

Company Name: Smith's Food and Drug

Position Type: Employee

FLSA Status: Non-exempt

Position Summary

Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Acknowledge customers in a friendly manner as they enter and exit the store
• Maneuver in the store s entry and exit areas
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
• Respond to activations of Electronic Article Surveillance (EAS) systems
• Assist customers with deactivation of EAS devices
• Answer customer questions concerning the location of items or sections within the store
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
• Review closed-circuit television (CCTV) and report any incidents to district AP manager
• Perform random associate parcel/receipt check
• Assist customers with bascarts that may lock up with Purcheck
• Report safety concerns to supervisor
• Comply with corporate policies and promote/follow company initiatives
• Maintain flexibility to work any shift
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

• High school diploma or general education degree (GED) or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to handle sensitive information while maintaining a high degree of confidentiality
• Accuracy/attention to detail
• Ability to work within rigid timeframes and meet resolute deadlines

Desired Previous Job Experience:

• Knowledge of Kroger policies, procedures, and organizational structure
• Ability to speak a second language

Education Level: None

Required Certifications/Licenses: None

Position Type: Part-Time

Shift(s): Day; Evening

Regions: West

States: Utah

Keywords

Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation s largest grocery retailers, Smith s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths .

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: UT || Midvale || 980 Fort Union Blvd || 84047 || Smith's Food and Drug || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None