Customer Engagement Specialist
Kroger
Midvale, Utah
customer engagement
engagement
store
report
education
customer service
items
ap
exempt
article
devices
corporate
safety
March 12, 2023
Kroger
Midvale, Utah
Company Name: Smith's Food and Drug
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Acknowledge customers in a friendly manner as they enter and exit the store
- Maneuver in the store s entry and exit areas
- Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
- Respond to activations of Electronic Article Surveillance (EAS) systems
- Assist customers with deactivation of EAS devices
- Answer customer questions concerning the location of items or sections within the store
- Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
- Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
- Review closed-circuit television (CCTV) and report any incidents to district AP manager
- Perform random associate parcel/receipt check
- Assist customers with bascarts that may lock up with Purcheck
- Report safety concerns to supervisor
- Comply with corporate policies and promote/follow company initiatives
- Maintain flexibility to work any shift
- Must be able to perform the essential functions of this position with or without reasonable accommodation
- High school diploma or general education degree (GED) or combination of relevant education and experience
- Minimum 18 years of age
- Ability to pass drug test
- Ability to work in a fast-paced environment
- Ability to handle sensitive information while maintaining a high degree of confidentiality
- Accuracy/attention to detail
- Ability to work within rigid timeframes and meet resolute deadlines
- Knowledge of Kroger policies, procedures, and organizational structure
- Ability to speak a second language
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